Terms and conditions

This site is owned and operated by So divine Our offices are located at Rodney House, Clifton, Bristol BS8 4AL.

Website content

All details contained on this website, where such content is produced by So divine are believed to be accurate. Please note, however, that although all product information is based upon accurate measurements and specifications, individual products may differ slightly from published specifications. Great care has been taken to maintain colour accuracy with all product photos, but be aware that individual computer monitors may also present differing results from one another. So divine disclaims all express or implied warranties to the extent permissible by law.

Copywright policy

You may not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights. Without limiting the foregoing, if you believe that your work has been copied and posted on the Service in a way that constitutes copyright infringement, please provide us with the following information: an electronic or physical signature of the person authorised to act on behalf of the owner of the copyright interest; a description of the copyrighted work that you claim has been infringed; a description of where the material that you claim is infringing is located on the Website; your address, telephone number, and email address; a written statement by you that you have a good faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law; a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorised to act on the copyright owner’s behalf. Contact So-divine.com Legal for notice of claims of copyright infringement, they can be reached via email: info@vh2.uk.com.

Website account

So divine maintains suitable account protection policies to store information provided by customers. Although measures are taken to ensure that passwords are safely and securely protected, it is the responsibility of the customer to ensure that your password and website activities remain confidential.

Pricing

Prices shown are correct at the time of publication and all products are subject to availability. Prices are displayed VAT-inclusive in GBP (£). We reserve the right to change prices without notice.

On occasion So divine may run promotional offers on the website. These promotions are subject to availability and we reserve the right to end such promotions when we choose.

Payment

All payments on the So-divine.com website are handled through PayPal. Purchases from outside the United Kingdom will be converted to GBP (£) by our payment processor before the transaction is complete. Customers from outside the UK may be charged by our third-party payment provider.

Delays

It is our aim that orders are dispatched within two to five working days. It is possible that unanticipated circumstances may cause us to run out of stock in a way which is not reflected on the website. In such a scenario we will inform the customer.

Delivery charges

We currently use a single delivery charge for all purchases in all territories. We reserve the right to change our delivery charge at any time, and may in future offer varying delivery charges to differing territories. In the UK, delivery charge refunds can only be made in accordance with your legal rights under “The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013” and other legislations such as the Consumer Rights Act 2015. Similar rights may apply for international deliveries.

International delivery

Due to customs, legal, regulatory and certain practical restrictions, applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside the UK. So divine reserves the right to define what can and cannot be delivered to which destination(s).

Cancellations

You have the rights under “The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013” and “The Consumer Rights Act 2015” to cancel your order for any reason. Consumer may cancel a contract at any time within 14 calendar days from the date of receipt of the goods. A full refund will be given for orders that have not been dispatched. If the goods have already been dispatched, please contact us for more information about product returns.

Damaged/Faulty Goods

In some cases there is a possibility that products may be damaged in transit or may be defective. In such cases, please contact us regarding the problem and whether a refund or replacement would be most appropriate. A refund may be offered if requested and will include the delivery charge. Replacement items will be sent as soon as is reasonably possible, for which you will not be charged. We will only issue replacements and refunds in accordance with your legal rights.

Delays in product replacements may occur due to stock shortages, which we will inform you of once we are aware of them. Your statutory rights will not be affected.

THIS IS NOT INTENDED TO BE A FULL STATEMENT OF ALL YOUR RIGHTS UNDER THE APPLICABLE LAWS. FULL DETAILS OF YOUR RIGHTS MAY BE AVAILABLE FROM YOUR LOCAL CITIZENS’ ADVICE BUREAU OR YOUR LOCAL AUTHORITY’S TRADING STANDARDS OFFICE. ONLY LAWS APPLICABLE IN THE UK SHALL APPLY.

DATA PROTECTION AND SECURITY

So-divine.com agrees that any personal information collected from this website is subject to the restrictions detailed in the Data Protection Act 1998. Further information on the Data Protection Act can be found at The Information Commissioner’s Office web site.

We do not make your personal details available to third-party companies for marketing purposes besides the marketing of So-divine.com products and websites. We (and our representatives) may hold your personal details to process your order and/or maintain your account and/or for research purposes. You have the right to access your information held by [enter company] and to have it amended where necessary.

Although So-divine.com takes appropriate measures to secure any personal information given by users of this site, you acknowledge that the Internet is an open network and the transmission of information over the Internet is not controlled by So-divine.com. As such, the security of information in transit cannot be guaranteed.

Use of information

In addition to names and addresses supplied for the purpose of processing your order, So-divine.com may also collect additional information as supplied by you or your computer. This includes your IP Address, which we store as an aspect of our anti-fraud measures for the purpose of protecting our customers; this is performed automatically by our web server. We may also store your Web Browser for troubleshooting and analytical purposes.

When indicated by you during the website registration process, So-divine.com may on occasion send you promotional e-mail to keep you up-to-date with new products, services and promotional offers you may be interested in. Your e-mail address and other personal details are kept private if you opt-in to this service. Once you have opted in to this service, you may opt out at any time by pressing the “Unsubscribe” link included in any promotional e-mail we send you.

Links to other websites

So divine may link to third-party websites on occasion. We do not control or monitor these websites and make no guarantees regarding their contents. We cannot accept any liability for issues that may arise as a result of viewing third-party websites.

Damage to your computer

So divine makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. So divine shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.