Returns & Refunds

At So Divine, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.

Returns

• You can return most new, unopened items within 30 days of delivery for a full refund.
• To be eligible for a return, products must be in their original packaging and in the same condition as when you received them.
• For hygiene reasons, some intimate products cannot be returned once opened or used (e.g., lubricants, sex toys).

How to Return an Item

1. Contact our Customer Service team within 30 days of receiving your order to initiate a return.
2. Provide your order number and reason for the return.
3. We will send you instructions on how to send your item back.
4. Please return the item using a tracked shipping service. So Divine is not responsible for lost returns.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days back to your original payment method.
• Shipping costs are non-refundable, and you are responsible for return shipping fees unless the return is due to a defective or incorrect item.

Faulty or Damaged Items

• If you receive a faulty or damaged product, please contact us immediately with your order number and photos of the issue.
• We will arrange a replacement or full refund at no extra cost to you.